PRIVACY POLICY
Joyous Balance Designs
Effective Date: August 4, 2026
1. INTRODUCTION
Joyous Balance Designs ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. Joyous Balance Designs is a sole proprietorship owned and operated by Joy Ferguson, based in Costa Mesa, California, United States.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, join a Joyous Mail membership, request creative services, register for classes or workshops, subscribe to our newsletter, communicate with us, or otherwise interact with Joyous Balance Designs.
This Privacy Policy applies to all products, memberships, creative services, educational offerings, and related content provided by Joyous Balance Designs, including our website, online store, blog, and other online services.
Please read this Privacy Policy carefully so you understand how we handle your personal information and the choices available to you. By using our website or engaging with our business, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies only to information collected by Joyous Balance Designs. It does not apply to third-party websites, services, or platforms that maintain their own privacy policies. We encourage you to review the privacy policies of any third-party services you choose to use.
2. INFORMATION WE COLLECT
The personal information we collect depends on how you choose to interact with Joyous Balance Designs. For example, the information we collect when you browse our website may differ from the information we collect when you purchase a product, join a Joyous Mail membership, request creative services, register for a class, or contact us.
Information You Provide
You may voluntarily provide personal information when you purchase products through our online store; join or manage a Joyous Mail membership; request a quote, commission, or creative service; inquire about wedding, event, or corporate calligraphy; register for classes, workshops, or other educational offerings; subscribe to our newsletter; complete a contact form; email or otherwise communicate with us; participate in promotions, surveys, or giveaways; or otherwise interact with Joyous Balance Designs.
Depending on your interaction with us, this information may include: name, email address, mailing address, billing address, telephone number (if provided), business or organization name (when applicable), order history, membership information, class registrations, customer service inquiries, communications you send to us, and any other information you choose to provide.
Project and Service Information
To provide custom calligraphy, commissioned artwork, live event services, educational offerings, and other creative projects, you may voluntarily provide additional information necessary to complete your request. This may include: wedding guest names and mailing addresses, guest lists, seating charts, event details and schedules, invitation wording, corporate contact information, logos and branding materials, artwork, photographs, inspiration images, and design references, project questionnaires, contracts, project notes and revisions, and other information needed to complete your project.
We use this information only to provide the services you request, communicate with you about your project, maintain appropriate business records, and comply with applicable legal obligations.
When you provide personal information about other people — such as wedding guest names and mailing addresses, or a gift recipient's address — we use it solely to complete your project. We do not add these individuals to our mailing lists, we do not use their information for any other purpose, and we do not retain it longer than reasonably necessary. Please provide information about others only when you are authorized to share it.
Payment Information
Payment information is processed directly by the applicable payment provider in accordance with that provider's privacy policy. Depending on how you choose to pay, payments may be processed through Shopify Payments, Shop Pay, Stripe, PayPal, Venmo, or other payment providers we may offer from time to time. Joyous Balance Designs does not collect or store complete credit card numbers or other full payment credentials.
Information Collected Automatically
When you visit our website, certain information is collected automatically through your browser, device, cookies, and similar technologies. This may include: IP address, browser type and version, device type, operating system, pages viewed, date and time of your visit, referring website, general geographic region, website usage information, and cookie and analytics data.
We use this information to operate and improve our website, understand how visitors use our website, maintain security, analyze performance, and enhance the overall user experience.
Sensitive Information
We do not request or knowingly collect sensitive personal information, such as government identification numbers or health information, and we ask that you not send it to us.
3. HOW WE USE YOUR INFORMATION
We use the personal information we collect to operate Joyous Balance Designs, provide the products and services you request, communicate with you, and fulfill our legal and business obligations. Specifically, we use your personal information to:
Process, fulfill, and deliver orders for artwork, prints, memberships, and other products.
Administer Joyous Mail memberships, including billing, renewals, shipping, and customer support.
Provide calligraphy services, commissioned artwork, live event services, classes, workshops, and other creative offerings.
Communicate with you regarding orders, memberships, inquiries, projects, classes, customer service requests, and other business-related matters.
Prepare proposals, contracts, invoices, questionnaires, and other documents related to your requested services.
Provide access to educational content, tutorials, or other digital resources you request or purchase.
Send newsletters, announcements, promotions, or other marketing communications if you have chosen to receive them. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
Improve our website, products, services, and customer experience.
Analyze website traffic and performance to better understand how visitors use our website.
Maintain the security, integrity, and functionality of our website and business operations.
Detect, investigate, and help prevent fraud, unauthorized transactions, security incidents, or other unlawful activity.
Maintain business, accounting, tax, and legal records.
Comply with applicable laws, regulations, legal processes, and lawful requests from governmental authorities.
Protect the rights, property, safety, and legal interests of Joyous Balance Designs, our customers, and others.
We may photograph finished work — envelopes, commissions, and event pieces — for our portfolio, website, and social media. We do not display full mailing addresses or private event details without the client's permission.
We use personal information only for the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law. If we intend to use your personal information for a materially different purpose, we will provide any notice or obtain any consent required by law.
4. COOKIES AND SIMILAR TECHNOLOGIES
Joyous Balance Designs uses cookies and similar technologies to help operate our website, improve functionality, understand how visitors use our website, and enhance your overall experience.
Cookies are small text files that are stored on your device when you visit a website. Some cookies are necessary for the website to function properly, while others help us analyze website performance, remember your preferences, or support certain website features. Some cookies may be placed directly by Joyous Balance Designs, while others may be placed by trusted third-party providers whose services are integrated into our website.
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and some features may not operate as intended.
Our emails may include standard open-rate tracking, which tells us whether a message has been opened. Like most small websites, we do not respond to "Do Not Track" browser signals, and we do not use interest-based advertising.
As our website and technology evolve, we may update our use of cookies and similar technologies. Any material changes will be reflected in this Privacy Policy.
5. HOW WE SHARE PERSONAL INFORMATION
Joyous Balance Designs does not sell or rent your personal information to third parties. We share personal information only when necessary to operate our business, provide the products, memberships, creative services, educational offerings, and content you request, comply with applicable law, or as otherwise described in this Privacy Policy.
Service Providers
We work with trusted service providers that help us operate our business and deliver our products and services. We share only the personal information reasonably necessary for our service providers to perform the services they provide on our behalf. Depending on how you interact with Joyous Balance Designs, we may share personal information with service providers that assist with website hosting, online store and checkout services, membership administration, customer relationship management, payment processing, email communications, shipping and order fulfillment, educational content delivery, website analytics, and technical support.
Our service providers include, but are not limited to: Dubsado, Kit, PayPal, Seal Subscriptions, Shop Pay, Shopify, Showit, Stripe, the United States Postal Service (USPS), and Venmo.
Our service providers may use personal information only as needed to provide their services to us, and they are also subject to their own privacy policies and applicable legal requirements.
Social Media and Third-Party Platforms
We maintain business accounts on Instagram, Pinterest, YouTube, TikTok, Threads, X (formerly Twitter), Etsy, and Linktree. If you choose to interact with us through these platforms, any information you provide is also subject to the privacy policies and terms of the applicable platform. If you purchase through our Etsy shop, Etsy processes your order information under its own privacy policy.
Our website may contain links to third-party websites or embedded content, including videos and social media content. Joyous Balance Designs is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or platforms you choose to visit.
Legal Requirements
We may disclose personal information when we believe it is necessary to comply with applicable laws, regulations, legal processes, or lawful requests from governmental authorities; protect the rights, property, or safety of Joyous Balance Designs, our customers, or others; detect, investigate, or prevent fraud, security incidents, or other unlawful activity; or enforce our agreements and protect our legal interests.
Business Transfers
If Joyous Balance Designs is involved in a merger, acquisition, sale of assets, reorganization, or similar business transaction, personal information may be transferred as part of that transaction in accordance with applicable law. If such a transfer occurs, personal information will remain subject to this Privacy Policy unless you are otherwise notified.
6. DATA SECURITY AND RETENTION
Joyous Balance Designs takes reasonable administrative, technical, and physical measures designed to help protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. While we take reasonable measures to protect your personal information, no method of transmitting information over the Internet or storing electronic information is completely secure, and we cannot guarantee the absolute security of your personal information. If we learn of a breach of our systems that creates a serious risk to you, we will notify you promptly and as required by law.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide products, memberships, creative services, educational offerings, and customer support; manage customer relationships and respond to inquiries; complete commissioned projects and maintain project records; process payments and fulfill orders; maintain business, accounting, tax, and legal records; comply with applicable laws and legal obligations; resolve disputes and enforce our agreements; and protect the legal rights of Joyous Balance Designs.
The length of time we retain personal information depends on the nature of the information, the purpose for which it was collected, and applicable legal requirements. When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with our business practices and applicable law.
7. YOUR PRIVACY RIGHTS
Wherever you live, you may contact us at [email protected] to:
Request access to the personal information we maintain about you, and receive a copy.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information we have collected about you.
Ask how your personal information is collected, used, and disclosed, and which service providers have handled it.
Withdraw consent where we rely on your consent to process your personal information.
Opt out of marketing emails at any time by using the unsubscribe link included in every marketing email or by contacting us directly. Unsubscribing takes effect immediately.
These requests are free of charge. To protect your privacy and security, we may request information necessary to verify your identity before responding. Certain records must be retained where required or permitted by law — for example, business, accounting, and tax records, or records needed to resolve disputes and enforce our agreements; if such an exception applies to your request, we will explain it. Please note that deleting the information needed to deliver your order or membership may mean we can no longer provide the service.
8. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide additional privacy rights to the extent those laws apply to Joyous Balance Designs. Our business generally falls below the thresholds at which those laws apply; we nonetheless extend the rights described in Section 7 — access, correction, deletion, and information about disclosures — to all customers, without discrimination for exercising them.
Joyous Balance Designs does not sell or rent personal information, and we do not share personal information for cross-context behavioral advertising.
If you wish to exercise any privacy rights, please contact us using the information provided at the end of this Privacy Policy. We may request information necessary to verify your identity before responding.
9. CHILDREN'S PRIVACY
Our website and online store are intended for adults. Purchases, memberships, class registrations, and requests for services must be made by an adult (18 years of age or older). Minors may participate in in-person classes and workshops only with the involvement and supervision of a parent or legal guardian.
We do not knowingly collect personal information online from children under 13 years of age. If you believe a child has provided personal information to us online, please contact us using the information provided at the end of this Privacy Policy and we will promptly delete it.
10. INTERNATIONAL VISITORS
Joyous Balance Designs is based in the United States. If you access our website or use our products or services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. Some of our service providers participate in recognized international data-transfer frameworks, such as the EU-U.S. Data Privacy Framework, or rely on other lawful mechanisms for international transfers of personal information.
By using our website or providing your personal information, you acknowledge that your information may be transferred to and processed in the United States, to the extent permitted by applicable law.
11. CHANGES TO THIS PRIVACY POLICY
Joyous Balance Designs may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technologies, or the products and services we offer. When we make material changes, we will update the Effective Date at the beginning of this Privacy Policy. Changes become effective when the revised Privacy Policy is posted on this website, unless otherwise stated. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
12. CONTACT US
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or need additional information about how Joyous Balance Designs handles your personal information, please contact us:
Joyous Balance Designs
1927 Harbor Blvd., #329
Costa Mesa, CA 92627
United States
Email: [email protected]
Every inquiry receives a personal response.